Our Team

The Johnstone team prides itself on delivering a first class service, built on expertise, professionalism and working together with our team and our clients.

We are a hardworking, committed group of people who operate to the highest standards of integrity, honesty and professionalism. We are open and honest, and believe this approach is key in building relationships with clients and understanding your business.

Our team has largely worked together for between 20 and 30 years, ensuring that we not only have a thorough and comprehensive understanding of the insurance market, but share common goals of mutual respect and a genuine desire to build our business.

Success has come on the back of providing our clients with a first class service and developing long term relationships, some as longstanding as our business. More than anything, we want our clients to enjoy doing business with us.

As professional insurance advisers, it’s our job to assess your risk, create a tailored programme of insurance to protect your business and then buy insurance for you at the most cost-effective rates possible. Thus we are able to achieve exceptional results, based on our industry expertise and many years’ experience.

Houghton Insurance Bureau operates under the leadership of Duncan Smith, Chartered Insurance Practitioner, with over thirty years’ experience.

Duncan is supported by a team of nine insurance professionals, providing our clients with the benefit of over one hundred years’ combined experience.

We pride ourselves on providing a standard of personal service that is second to none, and feel that, as a company, we are well qualified to provide our clients with unbiased, friendly advice on all types of insurance matters.

All our employers undergo a full and comprehensive training programme, and any customer complaint is fed directly to the director concerned, assuring swift resolution, enabling us to maintain our outstanding standards of service.